Frequently Asked Questions
Due to Covid 19 still impacting business with social distancing and smaller amount of staff, we are experiencing longer delays in some couriers. Please bare with us while we get through this pandemic and shipping time/conditions improve.
We are constantly monitoring our shipping partners.
Thank you for your understanding.
Tracking numbers are usually sent in 2 working days after processing the order with the courier. Sometimes it might take longer to appear on the courier system.
Please use our "Track Order" page for your order delivery details. Enter the tracking number provided and you will be able to see the progress of shipping.
We are a London based company and we keep most of our stock in the warehouse, however, some of our new products will need to be pre-ordered which will result in longer shipping times but better opportunity for us to grow faster as a business and offer a better service in the near future.
In such case, once the payment is received, orders will be shipped within 2-3 working days and received in a maximum of 15 working days (we are working in improving these shipping times). After your order has been shipped out, you will receive an email containing details of your order and shipment (including tracking number).
Orders made during the weekend will be processed from the following Monday morning. Any orders made during a public holiday will be processed from the following working day.
Delivery Time including processing.
UK - 3 - 10 working days
EU - 5 - 15 Days
US - 10 -15 Days
CA - 10 - 18 Days
AUS - 10 - 20 Days
New Zealand - 18-35 Days
We also offer Express delivery in the countries below. Estimated delivery 5-10 Days.
UK - £25
Germany - £25
Italy - £25
France - £25
US - £28
CA - £28
New Zealand - £25
We are based in the United Kingdom, however, as we have multiple sorting centres from around the world not all products will be shipped from our UK warehouse.
This allows us to lower our product costs and also to have a flexible shipping option available.
We are so sorry to hear you are not happy with our products!
Giarité will happily accept returns as long as a request to return is received by us within 14 days of receipt of item and are returned to us in the original packaging, unused and resellable condition. Unfortunately due to Covid19, we cannot accept returns of hair accessories.
Return shipping will be paid at the customer's expense and will be required to arrange their shipping.
Once returns are received and accepted, refunds will be processed to your account in 1-5 working days. We will notify you once this has been completed through email.
(Giarité) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
To start a refund process, please email email@example.com.
Import duties and taxes for international shipments will be pre-paid but not guaranteed as vary by country.
Please contact us at firstname.lastname@example.org if you have not received your order in 3 weeks.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
For all customer service enquiries, please email us at email@example.com