GENERAL SHIPPING INFORMATION

UPDATE DEC-JAN 2020
Due to the shortage of staff and the additional health and safety measures now in place to protect our logistics teams, our deliveries may take a little longer to reach you.  Our current delivery time is 3-15 days.
We are a London based company and we keep most of our stock in the warehouse, however, some of our new products (or when we run out of stock) will be dispatched from our warehouse in Asia which may result in longer shipping times at a maximum of 15 days. In such case, once the payment is received, orders will be shipped within 2-3 working days and received in a maximum of 15 working days (we are working in improving these shipping times). 
Please use our "Track Order" page for order delivery details. 
 
2. SHIPPING OPTIONS
Shipping Option
Country
Cost
Delivery Days including processing
Standard Shipping
£5.95
3-15 Working days
Pre - order
£5.95
3-15 working days

3. IMPORTANT

Once the order is shipped we cannot assume responsibility for lost or stolen mail. Insurance is available at an additional cost so contact us if you're interested in adding insurance to your order.

4. CUSTOMS FEES

Prices on the website are shown inclusive of UK VAT. If your shipping address is outside the EU then VAT tax will be deducted from your order in the shopping bag page. For orders to US, Canada, Switzerland, China & Hong Kong, Australia, Mexico, South Africa, India and Japan the price of the item is inclusive of duties and taxes. To all other countries outside of the EU we ship on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase.

We are unable to advise the amount, as they change from country to country depending on local imports legislation. Occasionally goods may be subject to delays, due to customs or extreme weather conditions. The customer is also responsible for providing any information required by customs to ensure the goods are cleared.
5. SHIPPING ADDRESS

Please double check your mailing address before placing your order via direct checkout or PayPal. We cannot be responsible if you do not receive your order because we were given the wrong mailing address.

6. MISSING PACKAGES
Please contact us at support@giarite.com if you have not received your order in 3 weeks.