SHIPPING AND RETURNS

GENERAL SHIPPING INFORMATION

Giarité ("we" and "us") is the operator of (https://giarite.com/).
By placing an order through this website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

We are a London-based company and keep most of our stock in the warehouse. However, some of our new products will need to be pre-ordered, resulting in longer shipping times. In such cases, once the payment is received, orders will be shipped within 48h and received in a maximum of 14 working days (we are working on improving these shipping times). After your order has been shipped out, you will receive an email containing details of your order and shipment (including the tracking number). We will notify you promptly if there are any delays or issues with shipping.

Please use our "Track Order" page for order delivery details.

2. SHIPPING OPTIONS

Shipping Method	Country	Cost	Delivery Days
Standard Tracked Shipping	UK	Free	3 - 8 Days
Standard Tracked Shipping	US/Canada	Free	6 -10 Days
Standard Tracked Shipping	EU countries	Free	5 - 10 Days
Standard Tracked Shipping	Australia	Free	8 - 13 Days
Standard Tracked Shipping	Middle East	Free	7 -12 Days
Standard Tracked Shipping	Asia	Free	4 - 8 Days

3. IMPORTANT

Once the order is shipped, we cannot assume responsibility for lost or stolen mail. Insurance is available at an additional cost so contact us if you're interested in adding insurance to your order.

4. CUSTOMS FEES

Prices on the website are shown inclusive of UK VAT. If your shipping address is outside the EU then VAT tax will be deducted from your order on the shopping bag page. For orders to the US, Canada, Switzerland, China & Hong Kong, Australia, Mexico, South Africa, India and Japan the price of the item is inclusive of duties and taxes. To all other countries outside of the EU, we ship on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties that may be charged on the purchase.

5. SHIPPING ADDRESS

Please double-check your mailing address before placing your order via direct checkout or PayPal. We cannot be responsible if you do not receive your order because we were given the wrong mailing address.

6. MISSING PACKAGES AND OTHER ISSUES

Please get in touch with us at support@giarite.com if you have not received your order in 3 weeks.

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and process a refund or send a replacement.

If you have not received the parcel and the tracking shows it was delivered, our procedure is to send a replacement.

7. RETURNS

Return/Refund Due To Change Of Mind

Giarité will happily accept returns due to a change of mind as long as a request
doesn't exceed 2 hours after the order. Unfortunately, after that time frame, our systems will process the order to the warehouse, and we cannot make further changes.

Giarité will happily accept returns due to change of mind as long as a request
to return is received by us within 30 days of receipt of the item and is returned
to us in the original packaging, unused and resellable condition.
Return shipping will be paid at the customer's expense and will be required to
arrange their shipping.

Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Giarité) will refund the value of the goods returned but will NOT refund the
value of any shipping paid.

9. PROCESS FOR PARCEL DAMAGED IN-TRANSIT
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

10. CUSTOMER SERVICE
For all customer service enquiries, please email us at support@giarite.com