SHIPPING AND RETURNS
By placing an order through this website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
Shipping Method
|
Country
|
Cost
|
Delivery Days
|
Standard Tracked Shipping
|
UK
|
Free
|
3 - 8 Days
|
Standard Tracked Shipping
|
US/Canada
|
Free
|
6 -10 Days
|
Standard Tracked Shipping
|
EU countries
|
Free
|
5 - 10 Days
|
Standard Tracked Shipping
|
Australia
|
Free
|
8 - 13 Days
|
Standard Tracked Shipping
|
Middle East
|
Free
|
7 -12 Days
|
Standard Tracked Shipping
|
Asia
|
Free
|
4 - 8 Days
|
3. IMPORTANT
If you have not received the parcel and the tracking shows it was delivered, our procedure is to send a replacement.
7. RETURNS
Return/Refund Due To Change Of Mind
Giarité will happily accept returns due to a change of mind as long as a request
doesn't exceed 2 hours after the order. Unfortunately, after that time frame, our systems will process the order to the warehouse, and we cannot make further changes.
Giarité will happily accept returns due to change of mind as long as a request
to return is received by us within 30 days of receipt of the item and is returned
to us in the original packaging, unused and resellable condition.
Return shipping will be paid at the customer's expense and will be required to
arrange their shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Giarité) will refund the value of the goods returned but will NOT refund the
value of any shipping paid.
9. PROCESS FOR PARCEL DAMAGED IN-TRANSIT
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
10. CUSTOMER SERVICE
For all customer service enquiries, please email us at support@giarite.com