Shipping and Returns l Giarité

1. GENERAL INFORMATION

Giarité (“we”, “us”) operates www.giarite.com. By placing an order, you agree to the terms below. These are designed to ensure clarity and fairness while protecting both you and our brand.

We are a London-based company, with inventory held across multiple warehouses worldwide.
Most in-stock orders are processed within 48 hours (business days) after payment confirmation. You will receive an email with your tracking details once your order has been shipped.

Please note that pre-order pieces may have longer lead times depending on production and availability.
You can track your delivery at any time via our Track Order page.

2. SHIPPING OPTIONS (Not including processing time - up to 48h)

Delivery Timeframes

Shipping times vary depending on the destination and customs clearance. Estimated delivery windows will be shown at checkout.
During holiday seasons or launch periods, please allow additional time due to higher demand and quality control checks.

SHIPPING METHOD	COUNTRY	DELIVERY TIME
DHL Express Shipping	UK	2 -3 business days
Standard Shipping	US	6 – 10 business days
DHL Express Shipping	UAE	2 – 3 business days
Standard Shipping	EU countries	3 – 8 business days
Standard Shipping	Australia	3 – 8 business days
Standard Shipping	Asia	3 – 8 business days

Holiday Season Delivery

During our seasonal sales, we experience a higher volume of orders. As a result, we kindly request that you allow additional processing time before dispatch from our warehouse. We strive to expedite all orders, but we appreciate your patience and understanding during these peak periods.

3. CUSTOMS FEES

Prices on the website are shown inclusive of taxes and duties (DDP) for UK, USA and UAE and Hong Kong. To all other countries, we ship on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase.

We are unable to advise the amount, as they change from country to country depending on local imports legislation. Occasionally goods may be subject to delays, due to customs or extreme weather conditions. The customer is also responsible for providing any information required by customs to ensure the goods are cleared.

4. SHIPPING ADDRESS

Please double-check your shipping address before completing checkout.
We are not responsible for undelivered orders caused by incorrect or incomplete address information provided at checkout.

5. ORDER CANCELLATIONS

You may request a cancellation within 2 hours of placing your order.
After this time, the order is automatically processed by our fulfillment partners and cannot be changed or cancelled.

If you wish to return an item once received, please use our Returns Portal.

6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please submit a request through the Returns Portal within 48 hours of delivery.
Include:

Your order number
Clear photos showing the issue and the packaging

Once verified, we will send a replacement at no additional cost.
If the customer no longer wishes to receive the replacement, the item must first be returned and inspected before a refund can be issued.

This policy ensures that every concern is resolved quickly, fairly, and in alignment with Giarité’s quality standards.

7.. RETURNS AND REFUNDS

To request a return, please use our Returns Portal within 14 days of delivery.
Once approved, you must ship your return within 7 days using a tracked service.

Return conditions

Items must be unused, unworn, and in original packaging (dust bag, box, tags, and accessories included).
Return shipping costs are the customer’s responsibility.. This is organised through our Return Portal as well. We recommend using a tracked courier service for all returns.

Important notes

Sale items are final sale and non-refundable.
Missing packaging or accessories may incur a £15 repackaging fee.
Original shipping costs, duties, and taxes are non-refundable.
Items that do not meet the return requirements will be refused and returned to you at your expense.

Once your return is inspected and accepted, you’ll receive your refund or store credit within 10 business days.

8. LOST OR MISSING PARCELS

If your tracking shows “Delivered” but you have not received your parcel:

Check with household members, reception, or neighbors.
Contact the courier directly using your tracking number.
If still unresolved, submit a claim through the Returns Portal within 7 days of the delivery scan.

Please note: Giarité is not liable for packages marked as delivered by the courier.
At our discretion, we may offer a one-time replacement or store credit following a carrier investigation.

9. CUSTOMER SERVICE

All return, exchange, or replacement requests must go through the Returns Portal.
For non-return related matters (such as order status or product information), please contact support@giarite.com.

We aim to respond within 1–2 business days (Monday–Friday).

SHIPPING AND RETURNS