SHIPPING AND RETURNS
Giarité ("we" and "us") is the operator of (https://giarite.com/). By placing an order through this website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
We are a London-based company and keep our stock in multiple warehouse across the globe. We offer a premium service of DHL EXPRESS SHIPPING for most of our orders, however, some of our new products will need to be pre-ordered, resulting in longer shipping times.
Once the payment is received and credit is validated, orders will be shipped within 48h. Shipping times may vary depending on circumstances outside our control. You will receive an email containing details of your order and shipment (including the tracking number). We will notify you promptly if there are any delays or issues with shipping.
Please use our "Track Order" page for order delivery details.
2. SHIPPING OPTIONS (Not including processing time - up to 48h)
Delivery Timeframes
Orders are typically dispatched within 48 hours, although delivery times may vary depending on the season and item availability. For more precise information on delivery timeframes for your country, please refer to the table below.
SHIPPING METHOD
|
COUNTRY
|
DELIVERY DAYS
|
DHL Express Shipping
|
UK
|
Next day delivery
|
DHL Express Shipping
|
US
|
2 - 3 Business Days
|
DHL Express Shipping
|
UAE
|
2 - 3 Business Days
|
Standard Shipping
|
EU countries
|
3 - 8 Business Days
|
Standard Shipping
|
Australia
|
3 - 8 Business Days
|
Standard Shipping
|
Asia
|
3 - 8 Business Days
|
Holiday Season Delivery
During our seasonal sales, we experience a higher volume of orders. As a result, we kindly request that you allow additional processing time before dispatch from our warehouse. We strive to expedite all orders, but we appreciate your patience and understanding during these peak periods.
Giarité will happily accept returns as long as the request is received by us within 14 days of receipt of the item and is returned to us in the original packaging, unused and resell-able condition. Return shipping fees will be paid at the customer's expense. To submit your return, please use our Returns Portal.
The guarantee covers rare cases of wear and tear, including:
- Loose or missing rhinestones
- Fading rhinestone colour
- Loose threads
Shipping:
Customers are responsible for the cost of shipping the defective handbag to our facility for evaluation (except for cases with manufacturing defects).